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Same here. Tried all troubleshooting steps. The issue has to be on King's end.
King deliberately 🤬🤬🤬🤬ed up the Chocolate Box, and until they rectify it, I'm refusing to play new levels/move up on my map.
They think I'm going to complete those gold-level tasks for the same booster rewards as the default box? Think again! bahahahaha
I was have same problem and i solve it
1-logout your account from candy crush
2-close candy crush
3- clear cache
4- open candy crush and play from level 1 to level 97 (without log in by account)
5- chocolate box will appear after level 97
6- play all chocolate box till get a prise
7-log in your account chocolate box will open normaly
This post was from quite some time ago, the chocolate box should be working fine now :)