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If you're playing on a tablet you should probably install the game app instead of playing it from Facebook.
I have got in touch with King about it as it's doing this on my laptop and all I got was a curtesy message saying will get back to me, that was a week ago!! Sent another message saying this so still waiting. I wouldn't mind but my Husbands works okay?? We should stay in touch in case one of us gets an answer.?