Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Refund on purchases

On 10-2-2016, I purchased 50 gold bars for $4.99. I has a balance of 10 before this. The purchase went through and you subtracted the 39 gold bars for the Chompers power up that I wanted, but never received. My balance in now 21 gold bars. Please return my 39 gold bars for the power up or refund my mastercard for the50 gold bars. Thank you for your attention to this matter.

Accepted answers

All comments

MarkHawk

Hi Kellio,

I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Welcome! 👋

New here? Sign in or create an account to join the fun.