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I had lost all my progress since o have a new phone and sing in with my Facebook acount i was in level 1184 and Now i am back to level 1 please help me with my probrem
Hi Cathy,
If all your levels are available on Facebook then I suggest you check the connection from the game to Facebook. Please see this thread for Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android or this thread for iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
- Mark
i lost my progress on my iphone but not on my computer. on my computer through fb i have all my progress. gone on my phone!! HELP!!
Hi Fanny,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
