contacted Amazon because I had purchased extra lives but didn't receive the extras included, which is the 2nd time this has happened. I turned on the game today and found that everything was lost except for the lives. They advised me to clear data, which in turn put me back to level 1 instead of the 1,000+ that I had been on. They said you could help get the levels back (I was on facebook at one time, but that seems to have disappeared too) along with the extras such as candy bombs, etc.
