Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Quest level did not work out

I've just finished level 830 which is the end of that episode. Normally I close the app, disconnect wlan and 4G and connect again, and I'm able to play the mystery quests. But when I connect again now, there's a blank profile icon over the level after 830 (airplane level), which means I've moved to this level, but when I try to click on it nothing happens. I can click on level 830 again, but I've finished that level. So it's impossible to enter the mystery quests. This has happened several times now after I got a LENOVO K5 NOTE.

If I connect to facebook again, I'm able to click on the level, but then I don't have the mystery quest option. I tried to reinstall the game instead, but then I lost all my striped candies etc. which is also very annoying. I don't want to purchase gold bar for only two days. But waiting for 90 hours is too long. Please help me.

To Ask Your Question:

Accepted answers

MarkHawk

Hi Sweta,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

All comments

Miranda-7

hello, my account name is Miranda. my account is very strange lately ... when I'm going to open a life, he will charge very slowly and then the app will fall out, or I'll just drop out of the game. this has been around for a while ... I have been trying to restart but he is not doing it. he always goes out.

Sweta_Patra

Hi Sweta,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Dear Mark,Please help me. My problem in quest level still not resolved.

MarkHawk

Hi Sweta,

Kind regards,

- Mark, Team King Care

Accepted answers

MarkHawk

Hi Sweta,

Kind regards,

- Mark, Team King Care

All comments

MarkHawk

Hi Sweta,

Kind regards,

- Mark, Team King Care

Sweta_Patra

Hi Sweta,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Dear Mark,Please help me. My problem in quest level still not resolved.

Miranda-7

Quick Links

Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks