Candy crush sync failed and took me back to an old level.

Question

I updated my fb app and tried to save my candy crush progress

I was on level 990. After logging in, all my progress was wiped out, and I am now back to level 71.

Over 2 years of progress wiped out.

Please help!!!!

This is my second ticket and none of them are responding.

MarkHawk · Accepted Answer

Hi cbreddy,

I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care