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Jeff_Helton
Jeff_Helton Posts: 4

Level 1
in Support

Why is the game auto closing out after clicking play?    My update is current and have plenty of space on my phone.   Started thia yesterday amd actually played one game this morning and started doing this again.

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498

    Hi Jeff- Thanks for posting on King Care. I am sorry that you are experiencing a problem with your game on your mobile device. Please could you let me know a little more information, so that I can advise some troubleshooting steps? 

    - Which device model do you have? 

    - Which OS version is currently installed? 

    - Is there an error message, if yes, what does it say? 

    - Are you experiencing this problem with any other game/app? 

    Thanks! 

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  • Jeff_Helton
    Jeff_Helton Posts: 4

    Level 1

    I have a Galaxy S3  Android 4.4.2 running hardware version i535.10

    There is no error message.  Just when opening it up it starts to load then automatically closes.

    I also have Candy Jelly Saga loaded and play without any issues.  And no other issues with any other games. 

    Hoping it can get resolved as seeing many other folks having the same issues without resolution.   Not to mention having lost all the extras that I had either earned or paid for once I reach level 900.  now at around level 967 but unable to play anymore.

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