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Lost progress after ios 10 upgrade

Harrie_Knight
Harrie_Knight Posts: 3

Level 1

After the ios 10.0.2 upgrade I lost all of my progress.  It put me from level 966 to level 31.  Help!

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Harrie- Thanks for posting on King Care. I am really sorry that you have lost your progress, I can understand how frustrating this must be.

    This is likely a device error, please could you try these steps:

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook

    Let me know how you get on :-) 

    Have a sweet week! 

  • Harrie_Knight
    Harrie_Knight Posts: 3

    Level 1

    Hi Harrie- Thanks for posting on King Care. I am really sorry that you have lost your progress, I can understand how frustrating this must be.

    This is likely a device error, please could you try these steps:

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook

    Let me know how you get on :-) 

    Have a sweet week! 

    it did not work
  • Harrie_Knight
    Harrie_Knight Posts: 3

    Level 1

    any other ideas?

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