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Reset to Level 1
Janna_Banana
Posts: 2
Level 1
in Support
Today without notice or reason, my Candy Crush reset to level 1 on my iphone 6. I was on 335 or so. I didn't manually update anything on the phone. It was working this morning and then something went awry when I tried to open it this afternoon. Please advise how to restore to my current level.
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Answers
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Hi Janna- Welcome to King Care.
It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
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Will this work even if I was not playing through Facebook until after it happened?
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Hi Janna- If connecting to Facebook has caused this problem, it should work. Do let me know how you get on though, and if the problem persists. Thanks!Will this work even if I was not playing through Facebook until after it happened?
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