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It started me back at level 1. I've tried uninstalling & reinstalling. Nothing has worked.
Hi Elin Nilsson,Don't worry - we can help your mother to get her levels back.Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.Kind regards,- Mark, Team King Care
Hi Elin Nilsson,
Don't worry - we can help your mother to get her levels back.
Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.
Kind regards,
- Mark, Team King Care
Hi Mark. I uninstalled and reinstalled today and also lost progress. Can you help me get it back please.
Hello, it's my dad's phone, he got the same problem unfortunately the game started him back level 1 ! Can u help Jim,Mr Hawk, please ?
Hi Mark! My mum got the same problem as everyone else here. Is it possible for you Mark to help her back to lvl 2026? She was connected to facebook when this happend! Please she needs your help!
Hi Karen Chung,Despite your mother not having the game connected to Facebook we will still be able to help her retrieve her levels.Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.Kind regards,- Mark, Team King Care
Hi Karen Chung,
Despite your mother not having the game connected to Facebook we will still be able to help her retrieve her levels.
Hi Mark,
My mother also has the same issue. She did not register with a facebook account or a King user but she has played the game for a long time now, having to always wait for new episodes to be created. It is upsetting that the "update" forced her to uninstall the game and then make her lose all progress in it. Please help us fix this issue.
Regards,
- Karen
Hi Franck Toutoun,
We require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your dad and solve the issue.
Hi Kelly,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Also, before anyone asks ... yes, I am logged in through Facebook.
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone.
