Candy Crush Saga

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I have all my prizes - sweets are gone!

Constantly flying out of the game Candy Crush Saga. I decided to remove from the iPad and set back. But after that I have all my gifts of candy, I honestly earned, gone! Just awful! Give me them back, please. I'm shocked!

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StuckInATree

It's only gold and progress which is synced to FB, boosters and messages are locally stored in the game only so if it's reinstalled, they get wiped. If you made any purchases though you will be able to get those credited back to you.

The reason is as simple as it is practical, If boosters and messages were synced and stored online, the game would be unplayable offline or without connecting to WiFi or data.

Tatyana

It's only gold and progress which is synced to FB, boosters and messages are locally stored in the game only so if it's reinstalled, they get wiped. If you made any purchases though you will be able to get those credited back to you.

Why is that? I'm honestly all won! Levels stored in fact. And where GIFTS?

DivePeak

Same issue with Android - I had several hundred boosters, all lost when I reinstalled. Why can't those be synced to Facebook as well as the level?

StuckInATree

It's only gold and progress which is synced to FB, boosters and messages are locally stored in the game only so if it's reinstalled, they get wiped. If you made any purchases though you will be able to get those credited back to you.

Accepted answers

All comments

StuckInATree

DivePeak

Same issue with Android - I had several hundred boosters, all lost when I reinstalled. Why can't those be synced to Facebook as well as the level?

Tatyana

It's only gold and progress which is synced to FB, boosters and messages are locally stored in the game only so if it's reinstalled, they get wiped. If you made any purchases though you will be able to get those credited back to you.

Why is that? I'm honestly all won! Levels stored in fact. And where GIFTS?

StuckInATree

It's only gold and progress which is synced to FB, boosters and messages are locally stored in the game only so if it's reinstalled, they get wiped. If you made any purchases though you will be able to get those credited back to you.

The reason is as simple as it is practical, If boosters and messages were synced and stored online, the game would be unplayable offline or without connecting to WiFi or data.

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Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…