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No help? Seriously?
turtlesforever
Posts: 5
Level 1
in Support
I have repeatedly reported that the booster calendar on my mobile phone (iOS) keeps filling up, then it resets to start+1, and I get no boosters. I wrote to the helpline, where I got 1 booster each, then 20 gold bars, I took pictures when it happened again, sent them there, and asked them to fix the problem (I have very obviously repeatedly tried the connecting/unconnecting thingy, the things they tell you to do) or to uninstall that calendar, as I find it seriously frustrating that it pops up each and every day to tell me to keep coming back and then it just fails. The last reply I got was "sorry, I can't help you". I have had the same problem again twice since, and I am about to give up. Thanks, but that's a bit of a joke.
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Answers
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A fix for this is should already be out (https://care.king.com/en/candy-crush-saga/why-does-my-daily-bonus-reset-every-second-day). If updating the game app and reconnecting didn't change anything then you might need to reinstall, it seems to have done the trick for someone if you check the comments made in the post above.
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I did what you suggested (thanks!) but it did not work at all. I deleted the app, then downloaded it again - all accumulated boosters gone, but hey. So the calendar started again, yesterday it was full, today I am back to Start +1 - and no boosters in my account. This is seriously frustrating and I really would like the calendar to disappear.
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