Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Cannot log out of old Facebook account

Somehow, after winning over 1,800 levels, I am now logged into the game (on my phone) with an old FB account. I have tried logging out and logging back in but keep getting directed to the old account. I have also deleted the app and reinstalled it. The good news is that from FB while on a laptop, I can see the correct account and play the game.

I want to play that game on my phone again. Please HELP! I've lost a ton of lives and even more boosters! Not even sure how many gold bars I had when this happened. Is there any way to get those back?

Accepted answers

All comments

StuckInATree

My bad, I should of put a link of how to clear cache from your Safari! (just in case you need it for a future time: https://support.apple.com/en-us/HT201265 )

Happy to hear you got it working again though!

VanillaCurl

So, you lost me at "clear cache from Safari". I did find that I had two instances of FB open and closed the old account. I logged in again and thankfully, I am back on level 1857. I wish that I hadn't lost all of my boosters but am happy to be back on track.

THANK YOU!

StuckInATree

This is very common problem among iOS users, it's not a problem with the game itself. First go into Safari and make sure you are logged into your FB account from the FB site directly. If you've already done that, clear cache from Safari and try again. When you hit connect in the game it should sign you into that account.

You would have lost any messages and boosters when you uninstalled the game as that gets stored locally, you can claim them back if they were purchased but not for anything you got in game. Good things is Gold bars and progress are synced through Facebook so you won't have lost any of that.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

StuckInATree

VanillaCurl

THANK YOU!

StuckInATree

My bad, I should of put a link of how to clear cache from your Safari! (just in case you need it for a future time: https://support.apple.com/en-us/HT201265 )

Happy to hear you got it working again though!

Level starting screens are broken in my game
Today, when trying to play the game, I found the following: On the level starting screens, the booster icons are rearranged in the wrong order, and for each level differently: On some levels, a wrong booster is added to the board, as shown in the screenshot below. On level 19245, there is a coconut wheel on the starting…
Why don’t levels in the Star Tornament count toward the weekly contest?
I lose two days of possible levels won due to the tournament. Which means I won’t be on the podium for my third week. This isn’t fair.
Why I don't have sweet cinema?
Why I don't have sweet cinema. Can you fixed it for me?
How do I get the ads back ?
I al stuck on a level and I don’t have the option anymore to watch ads to get more lives or bonuses… is there any way to fix this? Thank you
How to get rewards with only 7 gold bars and no way to pass a level
I’ve been stuck on nightmare level 17916 for over two weeks. No way to pass without more moves and rewards which there are no ads to watch for extra moves or rewards. I won’t pay money to play the game so I need some “lucky” moves. I have only 7 gold bars😳

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…