Candy Crush Saga

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Lost progress

Hello,

I have a new phone, and I've lost my progress in Candy Crush Saga. My new phone starts me on level 1. I was on about lever 650 and a whole LOT of boosters :'-( Logging in through Facebook dosen't help. Neither does logging into King. What can be done?

BR, Carolina

Accepted answers

All comments

MarkHawk

Hi Carolina,

Please try from another computer - preferable a stationary computer.

Kind regards,

- Mark, Team King Care

Elvan11

Hi Carolina,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

The envelope is grey and I can't click it?

Elvan11

The envelope is grey and I can't click it?

MarkHawk

Hi Carolina,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

MarkHawk

Hi Carolina,

Kind regards,

- Mark, Team King Care

Elvan11

The envelope is grey and I can't click it?

Elvan11

Hi Carolina,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

The envelope is grey and I can't click it?

MarkHawk

Hi Carolina,

Please try from another computer - preferable a stationary computer.

Kind regards,

- Mark, Team King Care

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks