Candy Crush Saga

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I have asked multiple time but all I get is a ticket number and link to the "community". How

Playing countries in Minty's Soda Splash is subtracting gold bars rather than adding them. Before this latest Minty challenge I had 58 Bars, now I have 30 and I havent spent any bars. Other seem to have similar subtractions but no one is answering what the problem is.

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Vera_Near_

Hi Vera,
I have checked your player account and can see that you bought Candy Switch boosters for 29 Gold bars. The purchase was done on Facebook 13/12/16, 22:49:30 CET
On the 14/12/16, 23:13:03 CET you won 1 Gold bar in Sugar Track reward.
On the 13/12/16, 22:18:45 CET you also won 1 Gold bar in Sugar Track reward.
58-29+1+1=31 Gold bars, which is the current amount you have in your player account.
Kind regards,
- Mark, Team King Care

Thanks you, but I didn't buy any Candy Switches. Please restore the 29 gold bars.

MarkHawk

Hi Vera,

I have checked your player account and can see that you bought Candy Switch boosters for 29 Gold bars. The purchase was done on Facebook 13/12/16, 22:49:30 CET

On the 14/12/16, 23:13:03 CET you won 1 Gold bar in Sugar Track reward.

On the 13/12/16, 22:18:45 CET you also won 1 Gold bar in Sugar Track reward.

58-29+1+1=31 Gold bars, which is the current amount you have in your player account.

Kind regards,

- Mark, Team King Care