Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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Can't pass the load screen at the beginning of the game

I'm playing Candy Crush Soda, Saga and Jelly and on all three games, I can't pass the "Play" screen. I'm using a Surface Pro 3 on Windows 10. I can open the apps fine but no matter what I do, I can't play the actual game. Have tried installing latest Flash Player, uninstalling and reinstalling all three games and restarting my computer. Nothing has worked. I've closed all other apps and it still won't work. Help please!!

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Bec_Rose

Have you tried running the windows 10 troubleshooter app yet? https://support.microsoft.com/en-us/instantanswers/69e76f90-d54c-44cf-9851-c2d1542790db/run-the-troubleshooter-for-windows-apps

Yeah, had no effect.

StuckInATree

Have you tried running the windows 10 troubleshooter app yet? https://support.microsoft.com/en-us/instantanswers/69e76f90-d54c-44cf-9851-c2d1542790db/run-the-troubleshooter-for-windows-apps

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Accepted answers

All comments

StuckInATree

Have you tried running the windows 10 troubleshooter app yet? https://support.microsoft.com/en-us/instantanswers/69e76f90-d54c-44cf-9851-c2d1542790db/run-the-troubleshooter-for-windows-apps

Bec_Rose

Have you tried running the windows 10 troubleshooter app yet? https://support.microsoft.com/en-us/instantanswers/69e76f90-d54c-44cf-9851-c2d1542790db/run-the-troubleshooter-for-windows-apps

Yeah, had no effect.

Extra moves
Why i don't receive extra moves
My account is king 8409 not found
MMy account king8409 not found in my mail aagerwalparnab@mail.com
I believe i have reached the current highest level in Candy Crush ,Leval -21267. Please verify it?
Hello
Watching ads doe not give bonus!
When watching als normaal gives a bonus, but now whe I watch an add it Just continues the game not geving the promised extras
Transfer progress from Facebook to King account – Candy Crush Saga??
Hello, I am playing Candy Crush Saga and my game progress is currently saved and connected to my Facebook account. I would like to know if it is possible to transfer or link my existing Facebook progress to a King account, so I can save my progress on King and continue playing without losing anything. My goal is to avoid…

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…