Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I have a new iPad and I have been trying to restore levels but cannot. Please help.
Hi Jazzman & JillyJill,
Thank you for posting and answering here on King Care.
@Jazzman: please try again now and let me know how you´re getting on.
Kindest regards & have a great day,
Tony - King Care Team
I'll try to get a King Care moderator to assist you as they're able to look into your account.
Thank you for your patience,
Jilly
I have the same problem - was on level 1182 on Candy Crush Saga but on my new iPad I'm back to level 1, despite restoring my old iPad... have tried all the suggested workarounds I can find but with no luck to date
By restoring levels do you mean logging into your account to be at the level you left off at? If so, log into Facebook with your email address and password, if you don't use Facebook playing the games then log into the kingdom with your email address and password that you usually use to play the games, if you tried all this, we'll have to get a King care associate to look into your account.
Hopethis helps you!
New here? Sign in or create an account to join the fun.
Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
