Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Restore my level

As I was playing, the game glitched and wouldn't return. I exited game and opened other apps. 24 hours later when I tried the game again, it was still glitching. So I deleted the app and downloaded it again and ended up on level 1. I'm not exactly sure which level I was on but it was somewhere close to 700. Help please

Accepted answers

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JenniW

Hello,
Thank you for your post.
I have checked and I can see from your profile that your game progress is safe. Please reconnect to Kingdom/Facebook to restore and continue your games.
Kind regards,
Johnny

I do not believe I have a profile for this "lost" game. There are 2 accounts I have going, one is on my phone and one is on my iPad. The account on my phone I registered but I never registered my iPad account. Will it be lost? Thank you

Johnny_Ryall

Hello.

I can see your game profile under the email address that was used to register with the site. Here your progress is saved so you only need to reconnect to the game using this Facebook account.

Kind regards,

Johnny

JenniW

Johnny_Ryall

Hello,

Thank you for your post.

I have checked and I can see from your profile that your game progress is safe. Please reconnect to Kingdom/Facebook to restore and continue your games.

Kind regards,

Johnny

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Johnny_Ryall

Hello,

Thank you for your post.

I have checked and I can see from your profile that your game progress is safe. Please reconnect to Kingdom/Facebook to restore and continue your games.

Kind regards,

Johnny

JenniW

Johnny_Ryall

Hello.

I can see your game profile under the email address that was used to register with the site. Here your progress is saved so you only need to reconnect to the game using this Facebook account.

Kind regards,

Johnny

JenniW

Hello,
Thank you for your post.
I have checked and I can see from your profile that your game progress is safe. Please reconnect to Kingdom/Facebook to restore and continue your games.
Kind regards,
Johnny

Sour skull error
Why are the sour skulls not working as they usually do? I was just playing level 13990 and the sour skulls wouldn't activate after they've been touched by a candy nor after a wrapped candy exploded. It cost me my episode race and streak. Why is CC getting so glitchy?
Unable to log in to my account with facebook
Since 3-4 days ago, I am unable to log in with my facebook account. Yes, I tried everything that I could find online, all the helps and tricks, but it still doesn't work. Probably lost 10 years of progress and about 12000 levels… I am fuming… Whatever I do, I get this message…
لماذا تم خروجى من اللعب تلقائيا وانا بالمستوى ٤٥٩٥
وعند فتح اللعبه مره اخرى اختفت الهدايا واهدرت محاوله
Level 11297
this level opens and immediately says you lost the level with zero moves made. I believe there’s a glitch in this level. It’s been happening for two days.
Weekly Challenge
How can I be in a group with someone who has only played just over 300 games and compete when I am over 11k in levels? How can their style be similar to mine? This is just a money making racquet otherwise we’d compete against people on similar levels. Someone must explain this and with LOGIC!!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…