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Very upsetting my level was over 900.....closer to 928 I believe....now level 1 please fix the game, crazy! I play on iPad Air.
Hi Murielle,Do you play through facebook or the kingdom? Have you tried logging into either?Jilly
Hi Murielle,
Do you play through facebook or the kingdom? Have you tried logging into either?
Jilly
Hi Daronie & Kamila,
If you play through the kingdom, are you signed in with the email address that you signed up with? If you forgot your password try this link: https://king.com/forgotPassword This way you'll at least know if you're using the right email because it should have all of your progress saved. You could also try uninstalling/reinstalling the game and then log back in, but you will lose any boosters or lives by doing this. Also, here is the link for troubleshooting: https://king.com/faq/TroubleShooting
You might not have the latest adobe flash player, as I don't know which devices you're playing on but there is a link on that page to check. Hope these tips help you, if not get back to me here and I will try to get a King Care associate to check into your account. Good luck!
I have a problem with the game. I was at a level of more than 1,600 for several days as he wants to play shows me all the time on level 1. Why do I need to start a new game id if you went through all the levels?
If you've been playing your game through a Facebook account then all levels should be saved. Clear out your history/cache. Log out of Facebook and log back in and then you should be back to your levels again.
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
