Candy Crush Saga

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I am still waiting !! I was on level 801. I am now back to level 1!!! I have spent a long time and

someone is supposed to be getting back to me to help but now nothing. I really enjoyed playing Candy Crush but will not play anymore if I have to start again. Feel very dissapointed and do t think will bother to play any more games such as this if I do not get level reinstated!!

Sue

To Ask Your Question:

Accepted answers

MarkHawk

Hi Susie,

I have checked your player account and it appears you have two accounts.

I have sent you a private message. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with an update in order to solve the issue.

Kind regards,

- Mark, Team King Care

All comments

MarkHawk

Hi Sandy1221,

I have also sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Sandy1221

I have the same problem with Alpha Betty but no one from the support team will let me know how to fix the problem.

MarkHawk

Hi Susie,

I have checked your player account and it appears you have two accounts.

I have sent you a private message. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with an update in order to solve the issue.

Kind regards,

- Mark, Team King Care

Accepted answers

MarkHawk

Hi Susie,

I have checked your player account and it appears you have two accounts.

I have sent you a private message. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with an update in order to solve the issue.

Kind regards,

- Mark, Team King Care

All comments

MarkHawk

Hi Susie,

I have checked your player account and it appears you have two accounts.

I have sent you a private message. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with an update in order to solve the issue.

Kind regards,

- Mark, Team King Care

Sandy1221

I have the same problem with Alpha Betty but no one from the support team will let me know how to fix the problem.

MarkHawk

Hi Sandy1221,

Kind regards,

- Mark, Team King Care

Quick Links

Recent Announcements

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks