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Judy_Karow
Posts: 2
Level 1
in Support
It's supposed to be 72 hours. This happened since last Friday, today is Wednesday, still nothing. I am not on a mobile device. I have read everyone else's problems to no avail. They have mobile problems. All I am getting is a run-around.
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Answers
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Hi Judy!
Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well.
I saw on another thread a step by step instruction on how to transfer your game progress to King.com:
1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website
Once done your progress is synchronized and you should now be able to open the roadblock without any issues.
Cheers :-)
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cannot do with King.com. the email i used many years ago is no longer valid so it won't let me log in and I cannot find a place to start anew. Guess I just cannot play this game anymore. Thanks Judy
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Hi Judy,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
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