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Hi Cambos,
Thank you for contacting King Care. Unfortunately this is happening on all levels with Mr. Froggy. The King game studio is aware of this issue and they're looking into this. If you will, please post your issue on this thread where you'll receive updates as they come through and they have an idea on how many people are affected.
https://care.king.com/en/candy-crush-saga/level-621-frog
Thank you for your patience while this is being solved,
Jilly
I have the exact same issue, please keep me posted.