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In the "Your messages" section the envelope tab is grey and I can't unlock it to get messages. Please let me know how I can fix this this tips that I have found on your Q & A sections have not worked.
Thanks Shelly for providing the screenshots! I know why you're not getting them, sometimes when you're using more than one device, the lives will keep going to your phone and not the tablet. If you prefer one over the other, I would uninstall the game on the device you don't use that much to play the game. So when you start giving lives on the device you want to use, you'll start receiving them on that one. It's happened to me so I just stick with my tablet. Sometimes it works but most times the lives will keep going to the other device. I hope this makes sense! You can also try clearing your cache NOT DATA on your tablet and then start giving lives on the tablet to see if you get them. You can hit the heart next to players who have passed the levels you're playing to send lives. (You probably already know that! :-) Let me know if this works for you or if there are any other issues.
Thanks,
Jilly
Hi Shelly Brown,
Thank you for contacting King Care. Are you referring to the messages where you receive lives or life requests? If so, the grey means that there are no lives or messages given to you at this time. Are you logged in through facebook? If so, try logging out and see if you have any lives from other players other than your friends and vice versa if you're not logged in, then login through facebook and check it again. You can send random people lives by clicking on the heart next to their name while playing a level. If this is not at all what you're talking about, can you please take a screenshot of it and get back to me with that?
https://www.take-a-screenshot.org
Thank you for your inquiry,
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I can't connect to my account. Problem with no internet connection I did try with VPN-wifi-mobile data can't connect
Hi, My mother is a massive Candy Crush fan so I thought I'd buy her some gold bars for Xmas. I just assumed (silly me) that there would be a sort of code thing I could input on the options screen. No. How do I go about sending her these points/gold bars.
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While signing up for the first time from my guest account I lost 10300 golden bricks and all the in-game items but my level was same I am not able to reclaim those all items due to which I am not able to finish all the levels which I suppose to do it is very difficult for me to continue like this kindly help
Hi I've completed level 21005 and would usually play the Star Tournament until Wednesday, but it's not available this week. Is this the same for everyone?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
