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candy crush started over to level one when i connected to facebook. I was on 603

Holly_Pope
Holly_Pope Posts: 3

Level 1

my device is an iphone 5.  If I get off facebook completely will I be restored to 603.  How can I speak with someone directly as I am very frustrated. 

Answers

  • Hello Holly.

    If you saved your game with Kingdom before, then disconnect from Facebook in the app settings and your progress should return. If not, then please let me know.

    Kind regards,

    Johnny

  • Holly_Pope
    Holly_Pope Posts: 3

    Level 1

    Hello Holly.

    If you saved your game with Kingdom before, then disconnect from Facebook in the app settings and your progress should return. If not, then please let me know.

    Kind regards,

    Johnny

    This did not solve my problem. very frustrated as I have been playing for two years!
  • Holly_Pope
    Holly_Pope Posts: 3

    Level 1

    This did not work. Should I deactivate from fb.  Btw I downloaded candy crush through Apple iTunes. So dissapointed as I have been playing a long time.  Why can't you fix on your end as you will see how many gold bars I have bought

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