Candy Crush Saga

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I recently logged in a friend so she could play her candy crush on my iPad and now i can't to mine?

Jim_myers

How do I get my game back? I can see me on her game. She is on level 252 and i think I'm on 299.

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JillyJill

Hi Jim,
Thank you for contacting King Care. I assume you're playing through the app and not through King.Com? Well if I'm right about the app please try the following:
Open Candy Crush Saga on your iPad. Disconnect (log out) Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.
Open the Facebook app on your iPad. Disconnect (log out) your Facebook session and close the app.
Open Safari, the default browser on your iPhone, and disconnect from Facebook there too. Clear cache in Safari on your iPhone.
Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPad.
Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.
Please let me know if this helps you, thanks!
Jilly

Okay, I'll see if I can get a King moderator to help you out, they'll be able to check your account. Thanks for your patience!

Tony_Mc

Thanks Jim & JillyJill,

Jim, I have sent you a private message in order to be able to check out both accounts and resolve this for both of you. Please check your inbox here on King Care.

Kindest regards,

Tony - King Care Team

Jim_myers

Hi Jim,
Thank you for contacting King Care. I assume you're playing through the app and not through King.Com? Well if I'm right about the app please try the following:
Open Candy Crush Saga on your iPad. Disconnect (log out) Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.
Open the Facebook app on your iPad. Disconnect (log out) your Facebook session and close the app.
Open Safari, the default browser on your iPhone, and disconnect from Facebook there too. Clear cache in Safari on your iPhone.
Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPad.
Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.
Please let me know if this helps you, thanks!
Jilly

No, this did not help. I've done it at least 6 times. My MS computer and android phone are synced up but the iPad won't.

JillyJill

Hi Jim,

Thank you for contacting King Care. I assume you're playing through the app and not through King.Com? Well if I'm right about the app please try the following:

Open Candy Crush Saga on your iPad. Disconnect (log out) Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.

Open the Facebook app on your iPad. Disconnect (log out) your Facebook session and close the app.

Open Safari, the default browser on your iPhone, and disconnect from Facebook there too. Clear cache in Safari on your iPhone.

Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPad.

Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.

Please let me know if this helps you, thanks!

Jilly

Accepted answers

All comments

JillyJill

Hi Jim,

Thank you for contacting King Care. I assume you're playing through the app and not through King.Com? Well if I'm right about the app please try the following:

Open Candy Crush Saga on your iPad. Disconnect (log out) Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.

Open the Facebook app on your iPad. Disconnect (log out) your Facebook session and close the app.

Open Safari, the default browser on your iPhone, and disconnect from Facebook there too. Clear cache in Safari on your iPhone.

Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPad.

Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.

Please let me know if this helps you, thanks!

Jilly

Jim_myers

Hi Jim,
Thank you for contacting King Care. I assume you're playing through the app and not through King.Com? Well if I'm right about the app please try the following:
Open Candy Crush Saga on your iPad. Disconnect (log out) Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.
Open the Facebook app on your iPad. Disconnect (log out) your Facebook session and close the app.
Open Safari, the default browser on your iPhone, and disconnect from Facebook there too. Clear cache in Safari on your iPhone.
Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPad.
Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.
Please let me know if this helps you, thanks!
Jilly

No, this did not help. I've done it at least 6 times. My MS computer and android phone are synced up but the iPad won't.

Tony_Mc

Thanks Jim & JillyJill,

Jim, I have sent you a private message in order to be able to check out both accounts and resolve this for both of you. Please check your inbox here on King Care.

Kindest regards,

Tony - King Care Team

JillyJill

Hi Jim,
Thank you for contacting King Care. I assume you're playing through the app and not through King.Com? Well if I'm right about the app please try the following:
Open Candy Crush Saga on your iPad. Disconnect (log out) Candy Crush Saga from your Facebook through the menu in Candy Crush Saga.
Open the Facebook app on your iPad. Disconnect (log out) your Facebook session and close the app.
Open Safari, the default browser on your iPhone, and disconnect from Facebook there too. Clear cache in Safari on your iPhone.
Check for updates for your iOS, the Candy Crush Saga app and Facebook. Restart your iPad.
Open your Facebook app and connect to your relevant Facebook account. Open Candy Crush Saga and connect it to your Facebook.
Please let me know if this helps you, thanks!
Jilly

Okay, I'll see if I can get a King moderator to help you out, they'll be able to check your account. Thanks for your patience!

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