No reward after watching video

Beedog · July 2022

Has anyone else watched the advertising videos to get additional turns after a game is over and not gotten the reward? At least 20 times I have watched the first video and get extra moves and then I watch the 2nd video and after the video plays I get a message that the Video is Unavailable. I am getting very frustrated that I watch the advertisement and get nothing to show for it.

Alienscar · July 2022

Quite a few people have complained about the 'video unavailable' message @Beedog but our Moderators don't seem to understand what is going on and just provide cut and paste answers about making sure your app is up to date, or contact Player Support for your lost reward, or adverts are just a test so don't worry

None of that will work as the problem is obviously part of the software otherwise it wouldn't generate the 'unavailable' message.

All we can do is wait and hope King fixes the issue, if they ever realise there is an issue.

https://community.king.com/en/candy-crush-saga/discussion/374822/video-unavailable

Beedog · July 2022

https://community.king.com/en/candy-crush-saga/discussion/comment/2286468#Comment_2286468

Thanks for the reply! It appears they are not in a hurry to fix this problem. I suppose they are still getting paid by the advertiser whether a reward is given or not, so they don't have much incentive to fix it. It is very frustrating!