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My wife logged into Facebook on my Windows Surface tablet. All my Candy Crush game levels (Candy, Soda, Jelly) got synced with her account. Now whenever I login it starts over at level 1. How can I get everything connected back with my account?
Hi Roger,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
Go to your settings, click on apps, find CC, click on that, there will be a clear cache & clear data, but only clear the cache. If this doesn't help either Roger, I'll get a King moderator to check into it as soon as they come on. Thank you for your patience!
Jilly
I cleared browser data & reset the FB app. Still have the same issue. Where is the game cache to clear?
Okay Roger, you will probably have to clear browsing data and your cache on your tablet. Logout of facebook again through your games. Stay logged out. I hope this helps you, if not I've included a video.
Open Inter Explorer in Desktop Mode
Go to Tools and Internet Options
Under General tab:Check the box “Delete browsing history on exit”
Click Delete, to clear already saved cache.
https://youtu.be/94otWPG4U04
If that doesn't do it for you, then you may want to go to the app itself for Facebook and the game and clear cache, but do not clear data because then you will lose all your boosters, but if you uninstalled then reinstalled the game you may have already lost the boosters and lives. Then go ahead and log into Facebook again with your own email & password. Please let me know how this works out I sure hope it does work for you!
Thanks,
I have deleted all the games from my Facebook account. Then logged out of all the Candy games. When I play in 'disconnected' mode the levels appear correctly on the tablet. As soon as logging in again with my FB account it is back to level 1.
I do have the windows FB app and sometimes use Firefox browser on the tablet.
It seems like somehow the Candy games are still associating with each FB account even when not logged in.
First off, go to the games and log out of Facebook, all of the games that are affected. I'm sure you've probably already tried this, but try logging into Facebook again with your email and password on the game. Secondly are using a browser such as Chrome or Mozilla something or strictly this is through your windows tablet through the app itself?
Please let me know those details so I can help you further,
Thanks!
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The above two is only part of the samples!
Hi, WhWhen I watch a video, click on the X sometimes it opens a Web browser, but when I try to go back to the game it restart it! So each time I do lose the level. Can you help me? Many thanks
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Is there a game update available in the game and community?
after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
