stuck on level 29 on my Samsung Browser 5 on Android (Nougat), operating system 7.0.

Deannace · March 2017

keeps saing "no more switches" and there are clearly switches. keeps shutting down telling me no more moves and I have moves!

Johnny_Ryall · March 2017

Hello,

Could you please run through the steps here firstly to see if they help to resolve the issue:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Kind regards,

Johnny

Deannace · March 2017

Went through the whole thing; my phone is all updated. It's brand new -just bought it less than a month ago!! So, now what can I do?? I read something about Flash and Java. They did not come installed on my phone. Could that be it?? I'm soooo bummed. Candy Crush is my favorite game and I'm unable to play it.

Johnny_Ryall · March 2017

Hello,

Flash and Java are both forms of software generally only available on computers, so nothing to worry about unless those error messages in the actual game?Could you confirm if the app is shutting down during this level you are just being told that you have failed the level as there are no more moves available? Try and post a screenshot if you can.

Kind regards,

Johnny

Deannace · March 2017

It tells me out of moves, but I have moves. I can keep playing until I run out of lives, and wait the time shown in the heart, and play again. Thank you for taking the time to help me as Candy Crush is my favorite game.

Johnny_Ryall · March 2017

Okay, could you please provide a game screenshot so that I can look into this for you.

If you need assistance with this, please go here:

https://www.take-a-screenshot.org/

Kind regards,

Johnny

stuck on level 29 on my Samsung Browser 5 on Android (Nougat), operating system 7.0.

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