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stuck on level 29 on my Samsung Browser 5 on Android (Nougat), operating system 7.0.
Answers
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Hello,
Could you please run through the steps here firstly to see if they help to resolve the issue:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
Kind regards,
Johnny
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Went through the whole thing; my phone is all updated. It's brand new -just bought it less than a month ago!! So, now what can I do?? I read something about Flash and Java. They did not come installed on my phone. Could that be it?? I'm soooo bummed. Candy Crush is my favorite game and I'm unable to play it.
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Hello,
Flash and Java are both forms of software generally only available on computers, so nothing to worry about unless those error messages in the actual game?Could you confirm if the app is shutting down during this level you are just being told that you have failed the level as there are no more moves available? Try and post a screenshot if you can.
Kind regards,
Johnny
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It tells me out of moves, but I have moves. I can keep playing until I run out of lives, and wait the time shown in the heart, and play again. Thank you for taking the time to help me as Candy Crush is my favorite game.
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Okay, could you please provide a game screenshot so that I can look into this for you.
If you need assistance with this, please go here:
https://www.take-a-screenshot.org/
Kind regards,
Johnny
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