Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

No mystery box

I have purchased one of your power bundles and have not received the "Mystery Box" that was supposed to be included in the purchase. This is frustrating, having to write in to ask for something that should have been automatically included with your purchase.

Accepted answers

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Hello.
I just read your post.
I'm sorry to hear that this happened. If you could please get back to me and attach a copy of the email purchase receipt and also let me know the email address that you use to synchronize with Facebook/Kingdom then I will look into this for you.
Kind regards,
Johnny

Send answer via private message

Hello.

I just read your post.

I'm sorry to hear that this happened. If you could please get back to me and attach a copy of the email purchase receipt and also let me know the email address that you use to synchronize with Facebook/Kingdom then I will look into this for you.

Kind regards,

Johnny

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Accepted answers

All comments

Hello.

I just read your post.

I'm sorry to hear that this happened. If you could please get back to me and attach a copy of the email purchase receipt and also let me know the email address that you use to synchronize with Facebook/Kingdom then I will look into this for you.

Kind regards,

Johnny

Hello.
I just read your post.
I'm sorry to hear that this happened. If you could please get back to me and attach a copy of the email purchase receipt and also let me know the email address that you use to synchronize with Facebook/Kingdom then I will look into this for you.
Kind regards,
Johnny

Send answer via private message

Level 10054
Will I be able to solve this without paying.
Rewards
After playing for 13 years every day I really want to tell you what I don’t like…. When I earn a reward, for example 5 minutes a piñata, I really want to have it 5 minutes!!!! But the game begins to ask me lots of things, offers me all kinds of special offers and when at last I can start allready at least 40 seconds are…
Unlocking Levels
I don'tI don't know what genius decided you were going to limit the number of levels we are able to play nowadays. Last week I had to wait 4 days for new levels, finally got them on Wednesday, and I'm all out two days later. How do you expect to keep players with this nonsense? I found another game to play that is very…
Geting Video add support
My player id is 1851240840 plz start video add support
Why don’t I get emails and offers from King?
In my account section I have it turned on to receive emails and offers from King but I never receive any emails or offers.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…