Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

My candy crash app keeps crashing when I try to get into app on my iphone 6s?

Shawn_P_Williams

Just yesterday I tried to get into candy crush app on my iphone 6s but it gets to King loading screen but then crashes and goes to home screen. I tried rebooting phone and closing out but still nothing works. I'm afraid to reinstall the app because I'm on level 2063 and don't want to start over. Please help.

Accepted answers

All comments

Hi Shawn- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone crashing. I can understand you disappointment :-(

Let's get you back on track. Do you have the latest iOS version installed?

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Let me know how you get on :-)

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi Shawn- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone crashing. I can understand you disappointment :-(

Let's get you back on track. Do you have the latest iOS version installed?

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Let me know how you get on :-)

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…