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I am Not able to get extra moves using my credit card on file with you!! WHAT IS THE PROBLEM??? I need one more move sometimes and it won't let me purchase it????? PLEASE HELP!!!!
Hi Winifre,
Please let me know where you are playing Candy Crush Saga - for instance on Facebook, King.com, iOS, Android or Kindle.
Each site/mobile device has their own setup.
As a generic 'here-and-now' help I suggest you log into your payment account, then remove the credit cards details followed by adding it again.
Please also check if there's sufficient funding on your credit card.
Kind regards,
- Mark, Team King Care
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
