Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Crash on candy crush saga

Hi there, I've logged to tickets 4938421, 4966750 regarding the candy crush saga app crashing on startup on the last release and your latest release (1.96.1) of the app. I'm on a iPhone 6s running 10.2.1 however no one has responded or fixed the issue.

I originally didn't reinstall the app as I'm not synced to fb however the latest released app didn't fix this.

Can someone look into this and fix please, thanks.

Accepted answers

All comments

Hello Jay,
I’m delighted to inform you that this has been fixed in Candy Crush Saga.
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
There are also some further steps listed here that will help to keep your device running smoothly:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
If you have any issues or questions please come back to us, we are always happy to help!
Have a great day.
Johnny

Hey Johnny,Thanks for getting back to me. I am still having this problem. There are no updates on the App Store and when I try to open the app it continues to crash. I am connected to wifi.I would think to fix this issue there would need to be a newly released app put to the App Store.Can someone please fix this?

Hello Jay,

I’m delighted to inform you that this has been fixed in Candy Crush Saga.

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

There are also some further steps listed here that will help to keep your device running smoothly:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

If you have any issues or questions please come back to us, we are always happy to help!

Have a great day.

Johnny

Welcome! 👋

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Accepted answers

All comments

Hello Jay,

I’m delighted to inform you that this has been fixed in Candy Crush Saga.

You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.

There are also some further steps listed here that will help to keep your device running smoothly:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

If you have any issues or questions please come back to us, we are always happy to help!

Have a great day.

Johnny

Hello Jay,
I’m delighted to inform you that this has been fixed in Candy Crush Saga.
You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile.
There are also some further steps listed here that will help to keep your device running smoothly:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
If you have any issues or questions please come back to us, we are always happy to help!
Have a great day.
Johnny

Hey Johnny,Thanks for getting back to me. I am still having this problem. There are no updates on the App Store and when I try to open the app it continues to crash. I am connected to wifi.I would think to fix this issue there would need to be a newly released app put to the App Store.Can someone please fix this?

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I won the Pins event and got none of the prizes
not sure how you get technical health but I won the pin event today. It says I won but I got none of the prizes which is supposed to be 120 gold bars and various boosters. How do I get help to fix this? This is a large loss in the game!
Menyala
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New gift card pop up is freezing and crushing multiple games
Suddenly, yesterday, I started seeing the below pop up in multiple games. The first time, I tapped Claim, but it just kept popping back up over and over and over and you can't exit or back out of it. The game needs to be restarted entirely. I am seeing this in multiple games on Android.

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🚫 End-of-level screen buttons overlapping / jumbled - Edited by CM: Working on a fix!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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