Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Said in app purchase failed

Tried making an in app purchase for Candy Crush. Gold bars were not added to my game. Tried making several more purchases and kept saying purchase had already been made and would be restored. Still never got my bars. Tried making purchases for different quantities and perks and kept getting the message that my purchase failed and that no money was taken from my account. However, when I checked my account, $46.66 was taken out. All from trying to make a $6.99 purchase. WTH? How can I get these purchases reversed? I can't send a message direct to support because I keep getting this error message: Please enter reCaptcha. I've entered it! Many times!

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StuckInATree

If you're looking at getting a purchase reversed or refunded on iOS you'll need to get in touch with iTunes Store directly as they handle all payment issues themselves: https://support.apple.com/en-us/HT204084

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StuckInATree

It has become impossible to pass some levels without spending money
I have been playing CC for years. I used to get stuck on a hard level for a while, but with perseverance I could eventually pass the level and make progress. Recently I have noticed that some levels are impossible to complete without spending money on extra goes. I have been stuck on 5913 for ages now. I am a skilful…
⛔ Music Season – Clarification on Event End Time
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Music Season
Hi I was wondering why I didn't get my reward of the music Season before it's was over??
Level 16399
I have tried to solve level 16399 for weeks now. Videos are totally different than the game. How can this level be solved?
Help! Level 9606
Only the first gummy dragon dispenses. Then, no matter how I match, clear the board, use striped or wrapped candies or have up to 14 moves left, NO more dragons dispense. Please help!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Music Season – Clarification on Event End Time
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…