Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Candy Crush Saga will not load on my iPhone 6s. How do I remedy this without loosing all boosters
Debbie_Slott
Posts: 2
Level 1
in Support
Candy Crush will not load. I have tried everything but deleting and reinstalling because I don't want to lose my boosters. I'm on an iPhone 6s so that's not the issue as I've been playing on this phone for a few years. It happened since your last March update. Please post an update to fix it. If I delete and reinstall is there a way for King to refresh all my boosters and messages as I have accrued hundreds. Been playing for years. Thanks.
0
Answers
-
Hi Debbie,
Thank you for posting this here on King Care.
We indeed do recommend all steps as indicated here https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
We indeed recommend not to save up too many boosters and messages as these are locally saved in temporary datafiles on your device. Any update or reinstall of the game or the operating system of your device can affect those datafiles.
Kindest regards,
Tony - King Care Team
0 -
If I delete and reinstall the game is there any way the company can restore all or some of the boosters and lives I've accrued. I didn't know not to collect so many. But accruing them keeps me interested in the game. Losing them makes me not want to play. Any chance for an update or a fix for this?
0 -
Thank you for posting this here Debbie. I have sent you a private message in order to be able to locate your account. Kindest regards, TonyIf I delete and reinstall the game is there any way the company can restore all or some of the boosters and lives I've accrued. I didn't know not to collect so many. But accruing them keeps me interested in the game. Losing them makes me not want to play. Any chance for an update or a fix for this?
0
