Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
🎣 Match & Catch – Join Yeti’s Fishing Trip! 🐟 - More info HERE
🎣 Match & Catch – Join Yeti’s Fishing Trip! 🐟 - More info HERE
cant remember password
Crissy_Keesee
Posts: 6
Level 1
in Support
I changed my phone and I can't remember password
it says it will send a email
never does in regular or junk mail
how can I reset my password
0
Answers
-
Hi Crissy,
Thank you for contacting King Care! I'm sorry to hear you're having trouble with your password.
Do you play on king.com or through facebook? If you play through king, can you provide the email address that you signed up with?
Thank you,
Jilly
0 -
I think I played w Facebook
but I remember making a user name fresian so I'm not sure if I went through knowing
0 -
If I went through king
0 -
Okay Crissy,
I've requested a reset password request for you, twice, (just in case :-). So check your email, spam, etc., see if you have am email. Also make sure you refresh your email page.
So are you saying you have played through facebook or no? And it's the king password you can't remember?
Let me know,
Jilly
0 -
I never received a email
0 -
Hello again Crissy!
Well it certainly is acknowledging your email as being registered. Is there an'y other possible folders it could be falling into? Also, does your email have a search button? I know when I can't find an email I use that, if it does just try searching for king in that search bar. MAKE SURE that you have any spam filters off on your email settings, it's obviously being blocker by something. Also, do you have a laptop or PC you can go onto?
Thanks,
Jilly
0 -
I checked all my emails and no password
i really hope I can get back to my level
0 -
Crissy,
Do you have a laptop or PC? If so, try it through there. In the meantime I'll try to get a king care moderator to look into your account.
Thankyou for your patience,
Jilly
0 -
Hi Crissy,
You should be all set now, I got word from King Admin that they fixed your issue. I hope you're able to login now.
Jilly
0 -
Thank you
0
