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Lost all my levels after resetting my phone!
Matt_Beeching
Posts: 1
Level 1
in Support
I had a new iPhone recently and I lost all my apps and the re-sync didn't work fully. When I reloaded Candy Crush it went back to the beginngig but I was on level 265 (ish)!!!!!
I don't think I was registered with an email address as I've tried to log into the App but it doesn't recognise either if my email addresses.
Is there a way to restore back to where I was before please?
Many thanks.
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Answers
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Hi Matt,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
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