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With the latest update, I have lost 12 gold bars. Can they be restored? I did not use them
Hi Katk 70,
An update would not affect your Gold Bars, even if you removed the game completely from your Facebook, your progress and Gold Bars are synced to our server which we track at all times. If you could reply to my message with your email address connected to your game, I'll be able to tell you exactly where those Gold Bars went.
Thanks!
Leo, King Care Team
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
