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Fantastic five question
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Hi and Welcome to the King Community
There is sometimes a graph issue. to check if you have this you would need to add your team scores up to see if you have reached the 7000 target. If your team has not reached the target due to the issue please note that the scores in this case are counted in the background and if your team reaches the target in the given time you will receive you rewards.
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Hi and welcome to our Community! 😊
Have you tried to verify that the actual sum of your team's points is 7000? Sometimes a graphic error may occur showing the full yellow bar. If you notice that the points are not 7000 don't worry! Your team's score will be counted in the background and as soon as the score of 7000 is reached you will receive the prize.
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A picture speaks a thousand words as they say @AlinaIndira so please have a look at my screenshot below.
As you can see the achievement tracker at the top indicates that I have got 7000 points and finished the challenge. If you check my teams score though you will find that they only add up to 5,995. This is more than likely what has happened to you.
I have reached the final prize and I never got to claim it, you just took me back to the start
If you had carried on playing you would have eventually collected the required 7000 points. It took you back to the start as the event restarts after seven days if you fail to achieve the 7000 points.
For a laugh here is a screenshot that shows how bad the "graphics" error can be.
