Candy Crush Saga

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Progress Lost!

Tzo

Hello, i was on level 1977 and suddently i fell on 1917!! Even lost all my power ups! Why???

To ask your Question:

Accepted answers

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

All comments

Mai_Nguyen

Lost my progress suddenly please get it back for me I was on level 2000

Sara-21

I've also lost ALLprogress on my phone. The app was somehow deleted. Please help!

William_Davis-2

Hello Erinn,
Please also check your King Care inbox as I have sent you a message about this.
Kind regards,
Johnny

Ive lost mine too. Please contact me

Isabel_Alves

Hi there guys. I've lost all of my progress, i had to reset my phone i was on lvl 374...can you guys help me out pls?

Clayton_Taylor

For the 2nd time I have had my progress lost. My daily bonuses and all other bonuses and lives were reset to zero.

Johnny_Ryall

Hey Ray & Karolina,

Could you please refer to this thread: https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress

Thank you,

Johnny

Ray_Preece

Hi. i have lost nearly 900 levels since the update can you help please

Karolina-5

Hi, I had problem with level 255 do I uninstalled the game as you recomended. When I installed it back I ma on level 1. How can I get back to level 255?

Johnny_Ryall

Hello Farzeen. I have sent you a King Care message also.

Farzeen.bm

Hi I have lost all progress on Jelly crush

Johnny_Ryall

Hello Erinn,

Please also check your King Care inbox as I have sent you a message about this.

Kind regards,

Johnny

Erinn_Brooks

Lost my levels too!! Can I get the email too

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

Accepted answers

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

All comments

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

Erinn_Brooks

Lost my levels too!! Can I get the email too

Johnny_Ryall

Hello Erinn,

Please also check your King Care inbox as I have sent you a message about this.

Kind regards,

Johnny

Farzeen.bm

Hi I have lost all progress on Jelly crush

Johnny_Ryall

Hello Farzeen. I have sent you a King Care message also.

Karolina-5

Hi, I had problem with level 255 do I uninstalled the game as you recomended. When I installed it back I ma on level 1. How can I get back to level 255?

Ray_Preece

Hi. i have lost nearly 900 levels since the update can you help please

Johnny_Ryall

Hey Ray & Karolina,

Could you please refer to this thread: https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress

Thank you,

Johnny

Clayton_Taylor

For the 2nd time I have had my progress lost. My daily bonuses and all other bonuses and lives were reset to zero.

Isabel_Alves

Hi there guys. I've lost all of my progress, i had to reset my phone i was on lvl 374...can you guys help me out pls?

William_Davis-2

Hello Erinn,
Please also check your King Care inbox as I have sent you a message about this.
Kind regards,
Johnny

Ive lost mine too. Please contact me

Sara-21

I've also lost ALLprogress on my phone. The app was somehow deleted. Please help!

Mai_Nguyen

Lost my progress suddenly please get it back for me I was on level 2000

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Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…