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Hello, i was on level 1977 and suddently i fell on 1917!! Even lost all my power ups! Why???
Hello.
Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.
Kind regards,
Johnny
Lost my progress suddenly please get it back for me I was on level 2000
I've also lost ALLprogress on my phone. The app was somehow deleted. Please help!
Hello Erinn,Please also check your King Care inbox as I have sent you a message about this.Kind regards,Johnny
Hello Erinn,
Please also check your King Care inbox as I have sent you a message about this.
Hi there guys. I've lost all of my progress, i had to reset my phone i was on lvl 374...can you guys help me out pls?
For the 2nd time I have had my progress lost. My daily bonuses and all other bonuses and lives were reset to zero.
Hey Ray & Karolina,
Could you please refer to this thread: https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress
Thank you,
Hi. i have lost nearly 900 levels since the update can you help please
Hi, I had problem with level 255 do I uninstalled the game as you recomended. When I installed it back I ma on level 1. How can I get back to level 255?
Hello Farzeen. I have sent you a King Care message also.
Hi I have lost all progress on Jelly crush
Lost my levels too!! Can I get the email too
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
