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My iphonee went back to level ONE, but it´s normal in my laptop (1224)! Need some help, please !!
Marco, can you try and log in to Facebook in your mobile browser (safari for example) then try to connect.
Let me know if this works.
No problem at all Marco, don't kill anyone, haha. Just come back to King Care if you need us!
It worked John !! When I used safari, facebook immediately logged in my nephew´s count !! I´ll kill the boy later... Well, I deleted that count, and logged in using my own one... restarted iphone... and then candycrush got back to normal !! THANKS A LOT !!
Hi Johnny ! Thanks for your answer ! I followed all your suggested steps: downloaded again candy and facebook versions as well, restarted and forced restarted my iphone...but, unfortunatelly, candy still shows FASE ONE ! At the first page (before connecting and playing candycrush) , now there´s the message "unkown_string_ID" shown with the icon "letter and a heart"...and then it still connects to fase one, just like a very new player... Bad luck, cause I seldon play candy in my laptop... is there anything else you recommend yo fix this problem ? Thanks anyway !
Hello Marco,
Don't panic, I have checked your account and your progress is safe.
There are some steps here that will help you get connected again:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
Kind regards,
Johnny
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
