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Hi Fay Ath & Jan Denney,
Thank you for posting and commenting here on King Care.
I´m sorry this is happening to you in Candy Crush Saga in Windows 10 on your PCs. If you play Candy Crush Saga in Windows 10 as an app, then I recommend you to follow the steps as indicated here https://care.king.com/en/candy-crush-saga/loading-crashing-issues-windows-devices.
You can also play Candy Crush Saga on www.king.com and on Facebook. If you have difficulties loading Candy Crush Saga there, then I recommend you to follow the steps as indicated here https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out.
Please let me know how you´re getting on.
Kindest regards,
Tony - King Care Team