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Item lost
Cynthia_Leung
Posts: 1
Level 1
in Support
Ive lost about 200tools of each after an update 2 weeks ago. I save it by leveling up but not buying. Please help me recover it asap. I appreciate your help. Thank you and have a nice day.
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Best Answer
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Hi Cynthia- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.
For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a Candy Crushing week!
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Answers
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Hi Cynthia- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.
For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a Candy Crushing week!
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I have lost my booster and gold bars due to updates. This has happened twice to me now. I am very disappointed. Is there any I can recover what I lost.
Thank you
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Thank you
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@Alicia- I will send you a message too :-)
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