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Lost boosters after reinstalling
Mélanie_Gagné
Posts: 5
Level 1
in Support
I had to reinstall candy crush on my android and lost all my boosters. Its there a way to get them back? Very frustrating
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Best Answer
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Hi Melanie- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration.
Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.
For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.Let's make things right again so that you can all enjoy your sweet adventures! I will send you a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a Candy Crushing week!
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Answers
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Hi Melanie- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration.
Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.
For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.Let's make things right again so that you can all enjoy your sweet adventures! I will send you a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a Candy Crushing week!
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I don't know how to reply to the mailbox. Please help!
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Hi Melanie- This envelope icon should be on the King Care page, can you see it? Thanks!I don't know how to reply to the mailbox. Please help!
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I can't send a reply. I keep getting a error message saying there a server-side error.
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@Melanie please can you upload a screenshot of this error so that I can escalate this? Thanks!
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I don't know how to insert a pic or screenshot from here. Can I send it to an email?
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Are you on a mobile device? Please click on the "image" icon in the top left hand corner of the "answer this question" box.
Thanks!
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Sorry I don't see the icon?
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