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The strawberry shortcake ad is broken and don’t let You close out after it’s shown. It’s forcing a restart of the game which is really frustrating. I’m in an iPhone 12 in case info is necessary.
We had some issues with ads freezing the game, but this should already be fixed.
If you still experience this or the issue comes back, please post about this in our Support area here:
BTW, I use iPhone 11 pro with iOS 15.6.1
I removed Candy Crush Saga app & downloaded the app from AppStore & it is working fine.
HOWEVER, I lost all boosters that I had earned..BUT the Gold I had was not NOT affected!
And so, the above experiment helped but had a big cost!!
Can anyone experienced the same?
Hope it helps you all.
Also, can anyone help me to get the boosters back?
In addition to posting here regarding the same issue, I also reported to King (using 'Contact Us' ). Their autoreply was to to shutdown / restart !
Thank you for fixing this last night so fast!!!
After reporting and opting out it takes at least 12-24hrs. I haven’t received that ad all day. Things don’t magically fix themselves within minutes sometimes.
I have not seen the advertisement yet but I will keep a lookout for it
Yes…very frustrating.
It’s so frustrating that they haven’t fixed this issue yet! So many people have reported this as broken!
Here’s what it looks like. The “X”s don’t work to close out after the time of watching the ad. It stays on this screen and then you’re forced to close out of the app entirely to get out of the ad. This ad should be discontinued. Sooo many people are having issues with it and it’s frustrating that no one has done anything to resolve this issue. Do better candy crush!!
Exactly. They suggested we opt out, but we can't, because it doesn't save the opt-out in the crashed state.
I am trying to avoid ads until they fix this. It is ALWAYS this ad, all day long.
Strawberry shortcake ad freezes, and full restart needed, losing levels. It has showed up 10x today!
Same here. I have to close the app and then play Royal Match.
Candy crush saga getting sooo aggravating.
too many prompts and commercials before you can start a game.
now this stupid strawberry shortcake commercial that freezes and ruins everyone’s game.
The ad is affecting all of the king games — how about awarding extra lives for all the restarts and lives lost tonite?
Yes, I’ve been so frustrated today with that ad not closing out!
I’m not sure what you mean? I have done this. Multiple times. I submit the complaint each time, yet nothing has changed.
It was very frustrating lost 10 lives without getting to play.
Hi and Welcome to the King Community
This issues hasbeen reported, Thank you
Strawberry shortcake advertisement when opens fridge my game and I lose everything because I have to close the app and reopen it. that happened constantly is very annoying.
Any ideas?
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I'm trying to retrieve my progress on the Microsoft Store version of candy crush by logging in with my facebook information. I receive this error, even after authorizing the login attempt on the facebook website. How else can I login?
I have played Candy Crush and other games from King for many years now but I'm getting so tired of it now. It says that a Link is sent to my mail to verify my email but it was sent a while ago so the verification Link is expired and it says that I can get a new Link whenever I want in my King Account but there is no…
Hi!! My grandmother is on level 11xxx and she has all bonuses, she can play advertises and get more lives and I have only 5 lives and that's it. No challenges at all.. 😞
How can I be in a group with someone who has only played just over 300 games and compete when I am over 11k in levels? How can their style be similar to mine? This is just a money making racquet otherwise we’d compete against people on similar levels. Someone must explain this and with LOGIC!!
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
