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The strawberry shortcake ad is broken and don’t let You close out after it’s shown. It’s forcing a restart of the game which is really frustrating. I’m in an iPhone 12 in case info is necessary.
We had some issues with ads freezing the game, but this should already be fixed.
If you still experience this or the issue comes back, please post about this in our Support area here:
BTW, I use iPhone 11 pro with iOS 15.6.1
I removed Candy Crush Saga app & downloaded the app from AppStore & it is working fine.
HOWEVER, I lost all boosters that I had earned..BUT the Gold I had was not NOT affected!
And so, the above experiment helped but had a big cost!!
Can anyone experienced the same?
Hope it helps you all.
Also, can anyone help me to get the boosters back?
In addition to posting here regarding the same issue, I also reported to King (using 'Contact Us' ). Their autoreply was to to shutdown / restart !
Thank you for fixing this last night so fast!!!
After reporting and opting out it takes at least 12-24hrs. I haven’t received that ad all day. Things don’t magically fix themselves within minutes sometimes.
I have not seen the advertisement yet but I will keep a lookout for it
Yes…very frustrating.
It’s so frustrating that they haven’t fixed this issue yet! So many people have reported this as broken!
Here’s what it looks like. The “X”s don’t work to close out after the time of watching the ad. It stays on this screen and then you’re forced to close out of the app entirely to get out of the ad. This ad should be discontinued. Sooo many people are having issues with it and it’s frustrating that no one has done anything to resolve this issue. Do better candy crush!!
Exactly. They suggested we opt out, but we can't, because it doesn't save the opt-out in the crashed state.
I am trying to avoid ads until they fix this. It is ALWAYS this ad, all day long.
Strawberry shortcake ad freezes, and full restart needed, losing levels. It has showed up 10x today!
Same here. I have to close the app and then play Royal Match.
Candy crush saga getting sooo aggravating.
too many prompts and commercials before you can start a game.
now this stupid strawberry shortcake commercial that freezes and ruins everyone’s game.
The ad is affecting all of the king games — how about awarding extra lives for all the restarts and lives lost tonite?
Yes, I’ve been so frustrated today with that ad not closing out!
I’m not sure what you mean? I have done this. Multiple times. I submit the complaint each time, yet nothing has changed.
It was very frustrating lost 10 lives without getting to play.
Hi and Welcome to the King Community
This issues hasbeen reported, Thank you
Strawberry shortcake advertisement when opens fridge my game and I lose everything because I have to close the app and reopen it. that happened constantly is very annoying.
Any ideas?
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
