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The strawberry shortcake ad is broken and don’t let You close out after it’s shown. It’s forcing a restart of the game which is really frustrating. I’m in an iPhone 12 in case info is necessary.
We had some issues with ads freezing the game, but this should already be fixed.
If you still experience this or the issue comes back, please post about this in our Support area here:
BTW, I use iPhone 11 pro with iOS 15.6.1
I removed Candy Crush Saga app & downloaded the app from AppStore & it is working fine.
HOWEVER, I lost all boosters that I had earned..BUT the Gold I had was not NOT affected!
And so, the above experiment helped but had a big cost!!
Can anyone experienced the same?
Hope it helps you all.
Also, can anyone help me to get the boosters back?
In addition to posting here regarding the same issue, I also reported to King (using 'Contact Us' ). Their autoreply was to to shutdown / restart !
Thank you for fixing this last night so fast!!!
After reporting and opting out it takes at least 12-24hrs. I haven’t received that ad all day. Things don’t magically fix themselves within minutes sometimes.
I have not seen the advertisement yet but I will keep a lookout for it
Yes…very frustrating.
It’s so frustrating that they haven’t fixed this issue yet! So many people have reported this as broken!
Here’s what it looks like. The “X”s don’t work to close out after the time of watching the ad. It stays on this screen and then you’re forced to close out of the app entirely to get out of the ad. This ad should be discontinued. Sooo many people are having issues with it and it’s frustrating that no one has done anything to resolve this issue. Do better candy crush!!
Exactly. They suggested we opt out, but we can't, because it doesn't save the opt-out in the crashed state.
I am trying to avoid ads until they fix this. It is ALWAYS this ad, all day long.
Strawberry shortcake ad freezes, and full restart needed, losing levels. It has showed up 10x today!
Same here. I have to close the app and then play Royal Match.
Candy crush saga getting sooo aggravating.
too many prompts and commercials before you can start a game.
now this stupid strawberry shortcake commercial that freezes and ruins everyone’s game.
The ad is affecting all of the king games — how about awarding extra lives for all the restarts and lives lost tonite?
Yes, I’ve been so frustrated today with that ad not closing out!
I’m not sure what you mean? I have done this. Multiple times. I submit the complaint each time, yet nothing has changed.
It was very frustrating lost 10 lives without getting to play.
Hi and Welcome to the King Community
This issues hasbeen reported, Thank you
Strawberry shortcake advertisement when opens fridge my game and I lose everything because I have to close the app and reopen it. that happened constantly is very annoying.
Any ideas?
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Hello, I just won a race. I had 55 gold bars. It should have went up to 95 gold bars but the extra 40 didn't register. How can that get fixed? Thank you.
Como receber anúncios nos meus jogos
Hi, I’m having an issue with the Episode Race. Every time I start a new race, it immediately shows that someone has already finished the race, which is impossible. It also seems to be the same players every time, and the same person wins instantly as soon as the race begins. I’ve played around ten rounds and the problem…
How to bring back my levels if fb isn't working
I play candy crush on facebook and on microsoft for PC. Facebook I am almost at level 3000. Microsoft will not for the life of me let me log in on the facebook button. It just stalls at a black screen and then says something about connection error. I have plenty of connection so that should not be the problem. Both of them…
Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
