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Didn't receive Jackpot award???

SHAKERXX
SHAKERXX Posts: 1

Level 1
in Support

Hello, I won the Jackpot in the daily booster wheel today but didn't receive any prize. It said I won jackpot, but when I clicked claim prize nothing happened and it said come back later. I feel like I deserve this prize and it's not fair to not have after it said I won. Please help or fix!

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

  • Cecilia_Tam
    Cecilia_Tam Posts: 2

    Level 1

    I hsve same problem too

  • MarkHawk
    MarkHawk Posts: 4,061

    I hsve same problem too

    Hi Cecilia, I have also send you a message. Kind regards, Mark
  • Crissz_
    Crissz_ Posts: 2

    Level 1

    Hi,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

    The exact same thing happened to me just now. Am I missing something?

Hey! Would you like to give us your opinion?

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