Won't move on

Valerie_Evans · May 2017

Completed level 1277 on candy crush saga and it won't move me on to the next level. It is very frustrating. Can you please fix this problem for me.

thank you very much.

Valerie_Evans · May 2017

Jilly, don't ask me how. I have no idea. For some reason it moved me on after passing the level yet again.

Hopefully from now on it will be plain sailing. Thanks anyway.

JillyJill · May 2017

Hi Valerie,

Thank you for contacting King Care! It sounds like you may need to update your Candy Crush app in your app store. This is most likely the reason you're not moving on.

Hope this helps!

Jilly

Valerie_Evans · May 2017

No, my app is up to date

JillyJill · May 2017

Valerie,

Since your app is up to date, can you please provide a screenshot of the board for me? I'll try to figure out what is going wrong. https://www.take-a-screenshot.org

Thanks,

Jilly

Valerie_Evans · May 2017

Jilly, don't ask me how. I have no idea. For some reason it moved me on after passing the level yet again.

Hopefully from now on it will be plain sailing. Thanks anyway.

JillyJill · June 2017

Okay Valerie, I'm glad to hear it's working for you now!

Jilly

Won't move on

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