Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I lost levels after being prompted to connect to facebook and hav ebeen waiting for over a week for someone to help me - how can I get an answer?
I find using the Contact us icon right at the bottom of the page in Support usually gets you a personal reply.
I also had this problem if anyone could help that would be great
Had the same problem, lost over 1000 levels. How do I get them back?
Hi Everyone- I hope that you have now received your messages :-)
We hope to get you all back on track as soon as possible!
Hi Issy,
I have just send you a message so I can look into the issue.
Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
@Sarah_Panamera - I have also send you a message for some hours ago :-)
Kind regards,
- Mark, Team King Care
Hi there- I can see that one of our moderators has sent you a message, if you cannot see this private message, please let me know :- )
cezdiamond - I dont have anything in my inbox. Please help return my levels and my boosters - I am so frustrated. I was also just forced to sign in via facebook although I really didnt want to but could not sign in any other way
I am having the same problem! I was asked to sign in and when I did I lost all my progress please help!!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
